Refund & Cancellation Policy – RepairWaala
Suggested URL: https://repairwaala.in/refund-cancellation-policy/
Refund & Cancellation Policy
Last Updated: 13 October 2026
At RepairWaala, we aim to provide clear information about service bookings, visit charges, repair costs, and old-appliance purchasing arrangements.
This policy explains how cancellations, refunds, and related requests are handled.
1. Service Booking CancellationThis is a title
Customers who wish to cancel or reschedule an appointment should contact RepairWaala as early as possible using our published contact number.
We will review cancellation requests based on the appointment status and any terms communicated at the time of booking.
2. Visit or Inspection Charges
If a visit or inspection charge applies, the amount and relevant conditions should be communicated to the customer before the visit, wherever reasonably practicable.
Whether a visit charge is refundable depends on the circumstances and the terms communicated before the service visit.
No undisclosed cancellation or visit charge should be assumed to apply.
3. Repair Service Refunds
If a customer has paid for a repair service and believes a refund is due, they may contact RepairWaala with the payment details and a description of the issue.
We will review the request, including:
. Whether the service was performed.
. What work was agreed upon.
. What payment was received.
. Whether the service was incomplete or materially different from what was agreed.
. Any applicable warranty or other written commitment.
Approved refunds will be processed using the original payment method where reasonably possible, or another mutually agreed method.
Nothing in this policy removes consumer rights available under applicable law.
4. Spare Parts and Special Orders
If a repair requires a spare part or a special order, any advance payment and the applicable cancellation or refund conditions should be communicated before the payment is made.
Refund requests will be reviewed according to the agreed terms and applicable law.
5. Selling Old or Used Appliances to RepairWaala
. If you contact RepairWaala to sell an old appliance, the initial estimated price is not a final purchase commitment.
. The final purchase price and collection arrangements must be agreed upon by both parties.
. If no purchase agreement has been finalised, either party may decline to proceed.
. If a purchase has already been agreed upon and payment or collection has taken place, any cancellation, return, or refund request will be reviewed according to the specific agreement and applicable law.
6. How to Request a Refund
To request a refund or raise a cancellation concern, contact us and provide:
. Your name.
. Contact number.
. Service booking or transaction details, if available.
. Payment date and amount, if applicable.
. The reason for your request.
We may request additional information reasonably necessary to verify the transaction.
7. Refund Processing Time
We will review refund requests within a reasonable time after receiving the required information.
If a refund is approved, the actual time taken for the money to reach you may depend on the payment provider, bank, or payment method.
We will communicate relevant information about the refund when available.
8. Contact Us
For cancellation or refund-related questions, contact:
Business Name: RepairWaala
Location: 256A, Narayan Sagar A, Narayan Vihar, Jaipur, Rajasthan, India
Phone: 7850041464
Website: repairwaala.in